Frequently Asked Questions
Everything you need to know about shopping with MEDELCO.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location within the continental United States.
What is the MEDELCO return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, MEDELCO ships to customers within North America. We are working on expanding our logistics to support international shipping in the near future.
How do I contact customer support?
Our support team is available via the 'Contact Us' page on our website, or you can email us directly at support@medelco.com for assistance with any inquiries.