Returns & Exchanges
At MEDELCO, we stand behind the quality of our products and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, we are here to help facilitate a quick and easy exchange or refund.
Initiate Your Request
Log into your MEDELCO account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing